4 min read

Over the past year, small and medium businesses (SMBs) have undergone massive changes in many ways. While some organizations found their business plans delayed by the pandemic, others have taken advantage of the opportunity to transform their business models. It is heartening to know that SMBs in…

3 min read

As technology becomes an increasingly large part of our daily lives, consumer behaviours and expectations are undergoing massive changes. To stay ahead of the competition and gain market share, companies are going above and beyond to transform baseline customer satisfaction into deep customer …

4 min read

The way we deliver and receive healthcare is fast changing in the face of the global pandemic and other pressures such as changing demographics, rising affluence, and increasing demands being placed on healthcare systems worldwide. In a survey of company executives across industries by McKinsey…

3 min read

As we kick-off the new year emerging from the many upheavals of 2020, businesses in the Asia Pacific region continue to adapt and put plans in place to capitalize on the changes and opportunities ahead. In thinking about what the year ahead might bring for small to medium businesses (SMBs), let’s take…

4 min read

COVID-19 ripped through economies all over the world, impacting businesses in mature and developing markets alike. Arguably the hardest hit are small to medium businesses, many of whom are struggling just to stay afloat. The global pandemic has underscored how digitalization is no longer a choice…

3 min read

COVID-19 has reshaped the way we work and businesses of all sizes around the world have had to adapt to the challenges of increased remote working among their employees almost overnight. People might commonly think that large enterprises would be most technologically equipped for a transition like…

4 min read

At the start of this year, the world plunged into a crisis brought forth by one of the deadliest and fastest-moving pandemics this century. At the same time, the pandemic has also served as a catalyst for digital transformation across every section of society, and businesses large and small have raced…

3 min read

The likelihood of you seeing this meme during the pandemic is high: “Who led the digital transformation of your company? A chief executive officer, a chief technology officer or COVID-19?” While this may have been a light-hearted take on what is the biggest crisis we have faced in recent history, there…

4 min read

Countries around the world are taking cautious steps to reopen their societies and economies as the repercussions of COVID-19 are just beginning to become clear. With the toll in Asia Pacific estimated at US$2.7 trillion in losses, companies need to brace for deep uncertainties ahead. In the face…